Forum Discussion

szcz3p's avatar
szcz3p
Joining in
10 months ago

Late fee payment

In January this year I have gone through less than smooth upgrade process to my package. As a result my January bill was higher than usual however VM still collected the usual amount via Direct Debit and the outstanding bill balance was carried over to the next month + a £7.50 late payment fee. This has caused a 'Late payment' marker to be added to my otherwise immaculate credit score. I really don't care about that £7.50 but is there any way to have the 'Late payment' removed from my credit score as I have learned it will stay on my record for 6 years and it was was clearly a VM fault by not taking the correct amount via DD.

I'd appreaciate any help in this matter,

Kris

3 Replies

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      16 hours ago

      Hi catewalshe 

      Welcome back to our forums, and sorry to hear you have had an issue with an upgrade and have had a late payment fee. We can understand your concern, and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    10 months ago

    Hi szcz3p thanks for posting and welcome back to our community.

    Sorry to hear you've received an incorrect late payment fee. And sorry for any negative impact that the fee may have had. So that I can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R