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GuyLambert's avatar
GuyLambert
Joining in
2 months ago

Just returned to VM - contact is impossible

I want to access MyVM. It doesn't like any of the passwords I have.

The email to reset doesn't work. 

I keep calling the number which after half an hour trying to get the inane questions of a robot puts me into the human queue. It is the most busy day ever known to man on this planet or any other. After half an hour waiting I give up.

Is there any way out of the Virgin Maze?

So annoying because the actual service and products are fine as far as I'm concerned but I left before because of their execrable admin and if anything it seems even worse.

4 Replies

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  • GuyLambert's avatar
    GuyLambert
    Joining in
    2 months ago

    I've tried using my work email as well as the one I use for VM but the password emails never come. They are not in Spam or anything. They are non-existent. Infuriating

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      2 months ago

      Hi GuyLambert

      I'm sorry to hear they don't seem to be coming through. I've sent you over a private message so I can look into this further with you.

  • GuyLambert's avatar
    GuyLambert
    Joining in
    30 days ago

    Thanks. After 3 calls when the amount of demand had never been heard of before I finally got through to a very helpful woman from Virgin. Her English could have been better for a deaf old dog like me but she was very patient and very helpful. All now fixed!

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      29 days ago

      Hi GuyLambert, 

      Thanks for coming back to us in the Community and confirming things are fixed for you now. 

      If you have any further issues, don't hesitate to get back in touch 😊

      Many thanks,