Marshallb
10 months agoTuning in
Just realised I have been paying 2 monthly payments for over a year!!
Has anyone else had this issue as I'm being sent round in circles with virgin customer service as per usual.
I just realised I have 2 direct debits set up for virgin, one that comes out on the 22nd and matches the amount on my account the 2nd is for £30 and comes out on the 29th but virgin customer service have no record of it. The direct debit is active and has the reference Virgin Media on it. My guess is that it is a direct debit from a previous contract that they haven't cancelled.
I thought it might relate to the 02 switch on the my mobile but I have a separate direct debit for this and it covers the monthly SIM and handset
Please help ☹️