I've been double charged for netflix

issue been going on since last november got my own netflix account virgin trying to get me to pay for netflix even tho its not on my bundle netflix says its virgins problem virgins says its netflix have proof of payment from my netflix account screen shots of my two boxes with all my netflix details on them awful customer service from where ever they are contract up soon so am going to sky no hassle phone up and complained numerous times had enough now lost a good customer