Forum Discussion

Mark_bates's avatar
Mark_bates
Joining in
5 hours ago

Issues with Channel 5 App (VJS-2999)

Morning,

my Channel 5 app stopped working on my stream box about a month ago and shows the error VJS-2999.

The app works separately through my Samsung Tv but never through the box. 

It is clear to me that the app on the stream box needs updating. 

My stream box is the newest one, I haven’t had Virgin for long. 

is there a fix for this? 

Thank you

account
complaint

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi Mark_bates,

    Thanks for your post and welcome to our community.

    We're sorry to hear the Channel 5 app isn't working on the stream box.

    Could you please reboot the box and hub and ensure all connections are secure?

    Please pop back to us when you can.