Forum Discussion

richardmurray1's avatar
richardmurray1
Just joined
4 months ago

Issues Logging in Combined VM/O2 Account

I am unable to access my Virgin Media account since the changes when using either my home Virgin Media or O2 mobile internet connections. 

Whenever we enter either our original @ntlworld.com email address or the new master @gmail.com email address, we are told we need to call support to resolve the issue.

Curiously, we have used an alternative internet connection (Smarty/Three) and it works absolutely fine.

This started the other day when we were logged out of the Virgin Go app and tried to login. We got stuck in a loop and could never log in. 

Then our son logged in from his internet connection which isn't Virgin or O2 and he was able to complete the process of linking the accounts together. 

So we currently have two issues:

  • Unable to login to any VM services via our Virgin or O2 internet connections
  • Unable to link out O2 account to the new login system

Any assistance with this would be greatly appreciated. 

 

3 Replies

    • sjj1805's avatar
      sjj1805
      On our wavelength
      3 months ago

      I have to say that the "New System" is Horrific, I just spent about 20 - 25 minutes simply trying to log in so that I could get my monthly phone bill.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        3 months ago

        Hello sjj1805

         

        Sorry to hear of the frustration caused by the sign in issues for your online account, we understand this can be troublesome and cause concerns.

         

        The details needed would be the ones set up for you VMO2 ID, a Virgin Media O2 ID replaces the need to create separate sign in details for Virgin Media and O2 online spaces.

         

        If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID.

         

        Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.