Forum Discussion

tbr1's avatar
tbr1
Joining in
4 days ago

Issue with upgrade order

I'm an existing Virgin Media customer and placed an order to add a O2 Volt SIM to my package and renew my contract.

I received an order number and contract summary and information sheets. I then got an email with the subject "Failed XSUS Request" saying that I'd need to call up, which I did but the call got disconnected and I didn't get a call back. 

Any chance someone can help with this?

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 days ago

    Hello tbr1.

    Thanks for popping back on our community, 

    Sorry to hear about the fault with your upgrade.

    I’d like to investigate this for you and see what's happened
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen that would be great. 
    Regards     
    Gareth_L