Every time I try to manage my account I get "oops looks like something went wrong on our side, please try again" I have tried again multiple times and it is starting to get annoying as I cannot make any changes to my account. Has anyone seen this or know a fix for this?
Hi mattyhammers,
Thanks for posting and welcome to our community 😊
Sorry to see you're having some issues signing in, can you confirm if you've tried signing in on any other devices?
Are you using the app? Have you tried uninstalling and reinstalling?
Alex_Rm
yeah, I've tried the app and the web and on different computers
Forum TeamThanks for coming back to us, mattyhammers. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
Kind Regards,
Steven_L
It's funny how the agents are replying as though it's not an issue that people have been experiencing lately
Many people have complained about same issue.
https://community.virginmedia.com/discussions/ManageAccountCable/cant-access-account-settings/5679423/replies/5679626
