Intermittent problems
Affecting, broadband, tv and phone
How do i go about getting compensation for loss of service. Trying to watch tv last few days is just ridiculous. Virgin keeps saying problem is complex and fix date is changing all the time.
Forum Discussion
1 Reply
Hey there Paulpal67 Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼
I'm so sorry to hear about the issues with the service you are having and the poor experience in relation to the delayed repair times.
The fix times are based on the engineers timings and advice for the repair needed on the network so it depends on the size and scale of the fault, and the issue itself.
In relation to compensation, you can find more information here ➡ compensation.
Let us know how you get along.
Kind regards,
Ilyas.
