I'd opted for the M350 Broadband Package with an advertised monthly cost of £28.99 which was also stipulated on the pre-contract agreement. However my first bill is showing a different rate of £66 a month. I would appreciate some help with this as I wouldn't want to have to pay £66 a month for my bill which is significantly more than what was advertised when I applied for the contract.
Exactly the same here. Have M350 contract information sheet and contract summary sheet both with £28.99 per month on them. Then I get a contract at £66 per month. Where the hell can you sign up online for £66/month? Called Customer Services and was offered £38 per month with a recurring £9.01 per month credit. I don't want to be relating this debacle next month to Customer Services adding a £9.01 credit into the mix. This is not acceptable. I will cancel my DD and contact the ombudsman if I don't get the £28.99 I signed up for honoured. To top it all I was accused that I didn't sign up correctly. How did I manage that? Bloody furious as I type this.
Apparantly my account is deadlocked as I was offered a resolution which I didn't accept. Well if I'm stuck with you for 18 months I won't be staying with you a single day longer. Already told my next door neighbour not to touch you with a barge pole. And will be telling everyone I can on Facebook the same.
