Forum Discussion

TDHori's avatar
TDHori
Tuning in
17 hours ago

Infinite loading page when looking at account

Okay, so thanks to someone on here, ive managed to link and setup up my account but now ive run into the issue, that when i login on any device, it briefly show my account but hen struggles to load and goes into an infinite cycle, trying to load up. What can i do, is there a work around or is this on Virgins end?

2 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    14 hours ago

    Thanks for reaching out to us TDHori, and welcome back to our Community Forums!

    Can you please confirm if this is happening on both the applications and browser or is this just a case of an issue with the browser version of the services?

    Thanks,

    David_Bn

    • TDHori's avatar
      TDHori
      Tuning in
      12 hours ago

      Hi, its happening on Chrome and Edge on my PC and also on the app on my Android mobile.

      The strange thing about the app though after looking at it more, via the settings on the app, it will let me manage my Virgin Media account settings but anything else through the main part of the app, like if i try to look at my package or appointments or anything, it just goes into a loop.