Forum Discussion

andyjnick's avatar
andyjnick
Tuning in
5 hours ago

incorrect termination / disconnection

My services, Broadband, tv and phone have been incorrectly terminated as part of a gone away process that I did not initiate. 

I have spoken to a customer service team member who has advised me that she has put through a reconnection request and all services will be restored within 48 hours, she advised that I would receive e-mail confirmation of this within 2 hours of our conversation. 

Reading through these forums and the fact that the e-mail confirmation has not arrived within the 2 hours I am doubtful that my services will be reconnected within 48 hours. 

Any ideas on best way to check that the process is being actioned as advised

thanks

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello andyjnick.

    Thanks for your first post and welcome to our community.
    Sorry to hear about your account being disconnected in error.

    What we can do to check for updates is send you a private message to pass security and gain access to your account.

    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L