incorrect termination / disconnection

My services, Broadband, tv and phone have been incorrectly terminated as part of a gone away process that I did not initiate. 

I have spoken to a customer service team member who has advised me that she has put through a reconnection request and all services will be restored within 48 hours, she advised that I would receive e-mail confirmation of this within 2 hours of our conversation. 

Reading through these forums and the fact that the e-mail confirmation has not arrived within the 2 hours I am doubtful that my services will be reconnected within 48 hours. 

Any ideas on best way to check that the process is being actioned as advised

thanks