Forum Discussion

scotttracy's avatar
scotttracy
Joining in
12 days ago

Incorrect Email on order

Hi all 

Hi, I recently placed an broadband order last night as a new customer but made a typo on the email address, how do I go about solving this since im a new customer and dont yet have an account setup?

I have rang the 0800 183 1234 about 6 times today   just all automated  press this etc 

Nothing to let me speak to some one  . It reconizes my number to the order  and tells me my postcode 

 

But due to missing a letter from my email nothing has come thru  for order and cant login in as i dont have access to that email 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 days ago

    You should try calling the pre-installs team on 0800 052 1734 and ask them to update the records.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    12 days ago

    Hello scotttracy,

     

    Sorry to hear of the issues with the order and information, we appreciate you raising this via the forums and welcome to the community.

     

    We're not able to assist with changes of this nature as we don't have access to the sales systems but if you call the team on either number provided they will be able to update this for you.