Renewed my contract and was offered a very good price.
Over the past year I’ve been billed at a higher price- live chat and phone calls are unable to assist.
I have a copy of my original contract. My deal is coming to an end and I’ve no confidence renewing when contracts are not followed.
I need assistance to review my current contract please?
Forum TeamThanks for reaching out to us Interceptor, and a very warm welcome to you!
Sorry to hear of the issues experienced with the contract price being higher than expected.
Check out the envelope in the top right hand corner for a private message from me and we can see if you are due a rebait for any overcharging.
Thanks,
David_Bn
Forum TeamThanks for working with me via our private messaging function Interceptor.
Pleased to have gotten this sorted for you and restored your faith in Virgin Media's services and customer care.
Do please feel free to come back to our Community Forums if any further assistance is required.
Best wishes,
David_Bn
David,
thanks for the assistance and for sorting my problem.
Excellent customer service.
