Incorrect billing & being told lies.

Had virtually the same problem. Responded to an early renewal email for a contract extension for same price of £76 Got an order number. Nothing happened. 2 weeks later did a web chat which confirmed first order should have gone through and it would now. Nothing happened. 2 weeks later phoned up and an agent told me he couldn’t see that deal but would send me a contract for £117 but would get a rolling credit applied which took the monthly cost back down to £76.

While awaiting confirmation of this rolling credit I suddenly today got new contract documents stating the monthly cost was going to be £167 ( not my verbally agreed 67 or even the contracted 117). Phoned up expecting to cancel the new renewal and just go back to the old contract until it expired in 4 months. Was informed that can’t happen as my old contract was cancelled yesterday. Agent completely ignored what I was trying to explain and said all I could do was cancel completely and would be charged over £300 to do so but would get approx £150 of that refunded at some future date when account was closed. I wasn’t happy but was simply not going to pay the ridiculous £167 they now demanded so told them to cancel from 13 November. Gets off the chat to find another email stating I have yet another contract starting today this time for £171. I decided to lodge a complaint but while writing it out received another email stating the contract starting today was now £211. On the contracts page they show several contracts all supposedly agreed by me in the last week but I have never agreed to pay more than £76 so have no idea where they got these figures from. 

I have no bloody idea what is going on with this company but surely it has to be fraud to keep telling me I have agreed to contacts when I have not done so.