Forum Discussion

laurahj's avatar
laurahj
Joining in
6 days ago

Incorrect bill

Hi I started a new contract last september and have emails with the new contract amount, however I have been over charged every month so far. I have tried to contact virgin media. There was no responce on several occasions from the whatsapp service the bot referred me to. I finally got through to a person last month and forwarded the contract to them. They agreed I was being overcharged and my direct debit would be corrected and over payment refunded. However this has not happen and yet again I have been overcharged for this month.

How can I get this corrected ? 

 

  • Lee_R's avatar
    Lee_R
    Forum Team
    5 days ago

    Hi laurahj thanks for posting and welcome to our community

    Sorry to hear of any issues giving you cause for concern regarding your monthly billing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep any eye on your inbox in the top right of your screen.
    Regards
    Lee_R