Forum Discussion

marksmith120963's avatar
marksmith120963
Joining in
28 days ago

Incorrect bill

How do I get my bil reduced to the agreed amount without cancelling my direct debit?

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    28 days ago

    Hi marksmith120963,

    Thanks for your post and welcome to our community.

    I'm sorry to hear there is a billing dispute on the account.

    I'll pop you a private message now so I can take some further details.

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • dlonr44442's avatar
      dlonr44442
      Just joined
      4 hours ago

      Hi - I've checked my January 2025 bill and found that it's incorrect - how can I get this cancelled and rebilled at the correct amount as per my contract?

      Thanks

      • Kath_P's avatar
        Kath_P
        Forum Team
        16 minutes ago

        Hi dlonr44442, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear there is a mistake with the bill. We're not able to re-generate a bill so if there is a mistake, this will be corrected in your next bill. 

        We'll first need to check the account and bill to see what's happened. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

        I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks, 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    28 days ago

    Never ever cancel your Direct Debit, you will get a bad maker on the credit reference agencies that is very hard to remove, even if you are correct.

    • marksmith120963's avatar
      marksmith120963
      Joining in
      19 days ago

      So what would you do if you had been offered a discount that they subsequently would not honour?

      • Kath_P's avatar
        Kath_P
        Forum Team
        17 minutes ago

        Hi marksmith120963, 

        Thanks for reaching back out. I can see that Vikki has sent you a private message to help getting things resolved for you. Please ensure you reply to her private message so she can help get things resolved. 

        Many thanks,