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PostPunkDave's avatar
PostPunkDave
Settling in
6 months ago

Incorrect bill after change of contract...

Hi Just renewed my contract to higher spec broadband service (500mb to 1gb)

Had my first bill. Totally different to amount my new contract details highlighted. My acct dashboard highlights the new 1gb package but has wrong monthly bill costs. Looks like I've been billed for old 500mb contract but with higher charges.

Tried calling to sort but your telephony "hard stops" keep sending me texts that don't help then cut me off. You've made it near impossible to talk to a person to resolve. Been with you for years but your CS has gradually gradually got worse. 

Still within the 14 day cooling off time so will cancel if you can't fix this. Please get back to me to resolve or I walk. 

Thanks. 

bills
wrong bill

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  • PostPunkDave's avatar
    PostPunkDave
    Settling in
    6 months ago

    Similar here. Accepted online offer via VM acct and got new hub KIT for 1GB package that I hooked up on Friday 8/11. Then got bill yesterday stating I was on old 500 MB contact that was now on out-of-contract price. BUT my VM acct dashboard says I've got new 1GB package. Talking to person to fix is impossible. Now trying to do that here. No joy yet...   

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      6 months ago

      Hi PostPunkDave,

      Thanks for posting and welcome to our community 😊

      Sorry to hear there's been some confusion with your billing. So I can get a few more details from you, I've popped you over a private message.

      Alex_Rm