Forum Discussion

RussMidd's avatar
RussMidd
Tuning in
2 days ago

Inconsistant Login Requirements

This may be a 'more of the same' post but here goes.

If I log into my VM email on my PC, it just works, as it has done for years.  What I see is all just VM branded, enter username and password and happy days, email.

If I log into my VM email on my android phone this no longer happens, I'm asked to enter a back-up email address then change my password. This is all VMO2 branded.  Now as I don't want to lose access to my emails I've done nothing.

So as I don't, as far as I'm aware, have an O2 account why am I seeing this and why is there different behaviour when I log into the same account with different devices.

3 Replies

  • RussMidd's avatar
    RussMidd
    Tuning in
    2 days ago

    Forgot to add I have a blueyonder.co.uk address back from the old Telewest days.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      17 hours ago

      Hi RussMidd,

      Thanks for posting and sorry for any confusion this may have caused. 

      You can find some help, and an explanation for this here

      Alex_Rm

      • RussMidd's avatar
        RussMidd
        Tuning in
        16 hours ago

        But it doesn't emaplain the difference in behaviour between Windows and Android. 

        I have poor close in vision so fiddling around on a phone to do this really isn't good, all I want to do on my phone is the odd email check, not manage the account which I would do via my PC.