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RussMidd's avatar
RussMidd
Tuning in
8 months ago

Inconsistant Login Requirements

This may be a 'more of the same' post but here goes.

If I log into my VM email on my PC, it just works, as it has done for years.  What I see is all just VM branded, enter username and password and happy days, email.

If I log into my VM email on my android phone this no longer happens, I'm asked to enter a back-up email address then change my password. This is all VMO2 branded.  Now as I don't want to lose access to my emails I've done nothing.

So as I don't, as far as I'm aware, have an O2 account why am I seeing this and why is there different behaviour when I log into the same account with different devices.

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  • RussMidd's avatar
    RussMidd
    Tuning in
    8 months ago

    Forgot to add I have a blueyonder.co.uk address back from the old Telewest days.

    • Alex_RM's avatar
      Alex_RM
      Forum Team (Retired)
      8 months ago

      Hi RussMidd,

      Thanks for posting and sorry for any confusion this may have caused. 

      You can find some help, and an explanation for this here

      Alex_Rm

      • RussMidd's avatar
        RussMidd
        Tuning in
        8 months ago

        But it doesn't emaplain the difference in behaviour between Windows and Android. 

        I have poor close in vision so fiddling around on a phone to do this really isn't good, all I want to do on my phone is the odd email check, not manage the account which I would do via my PC.