Forum Discussion

Melliker's avatar
Melliker
Joining in
7 months ago

Impossible to join - order issue

Placed an order on 31st

Got a virgin email offering £50 cashback AFTER order placed.

Spoke to webchat can't add to the order needs to be a new order, just place a new one and it will supersede the first one.

Placed new order

Get confirmation for both.

1st order gets progressed.

Nothing happens with 2nd order.

Today I finally get them to cancel the first order and am now not getting an install for tomorrow for the 2nd order 'it needs to progress'

Losing the will to live 

 

[MOD EDIT: Subject title changed for clarity]

  • John_GS's avatar
    John_GS
    Forum Team
    7 months ago

    Hi Melliker 

    Thanks for posting and welcome to the community. Sorry to hear of the issue with the order - if the first order has now been cancelled, have you then been able to place a 2nd order and add the cashback offer?

    • Melliker's avatar
      Melliker
      Joining in
      7 months ago

      The second order was placed rhe same day.

      I called through and spoke to someone today and apparently you now need to send the equipment out, woukd be sat before I would be active so I have cancelled my order.

      Didn't appreciate the call 20 minutes later to attempt to hard sell. If its this bad before I have joined it doesn't bode well for the future does it

      • John_GS's avatar
        John_GS
        Forum Team
        7 months ago

        I am sorry you've cancelled and do wish you all the best for the future.