Forum Discussion

simonmaher's avatar
simonmaher
On our wavelength
4 months ago

I'm being asked to send back a second TiVo box I never had in the first place.

Hello, I left Virgin a month or so ago, and sent back all my kit in the provided boxes. I have received a message today to say there is still a TV box to send back or I'll be charged £90, but I never had such a box! I've only ever had one TV box, and I think this second box is an error on my file. How do I sort this out so I'm not charged £90 form something I don't have to send back? Thanks 

Simon Maher 

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hello Simon,

     

    Thanks for posting in regards to the charges applied for non return of the equipment and the confusion this has caused, we appreciate you raising this with us.

     

    We're eager to look into this further for you, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.