Forum Discussion
11 Replies
- Ashleigh_C
Forum Team
Hi there Becky3029
Thank you so much for your post and welcome to the community forums.
It can take up 24 hours for services to be fully reinstated after a non pay disconnection has taken place. If you can let us know how things are looking after 24 hours we will be happy to advise further if needed.
- Becky3029Joining in
It's OK it's on now I payed it before the restrictions was applied after midnight I payed at 11pm so it shouldn't have gone off everway maybe you need work on your system to detect payments quickly as you have worked hard on the system that terns it off but the system that terns it on is very slow
- Ashleigh_C
Forum Team
I'm sorry to hear that this has happened Becky3029 but I am glad this is now back online for you.
I will pass this feedback on to the relevant teams and please do pop back to the forums at any time if you need any further help.
- Thekids032011Just joined
Can I ask why when you pay online it says up to 10 minutes but here I am 1 hour later waiting and when I check my account it says restricted I have done what it says
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