I NEED help - can't get anywhere by phone!!

If it's an account issue, the VM staff on here don't have access to such matters. The only way to speak to a human is to choose the "thinking of leaving us" phone option. And even that is not straightforward now. 

You have to remember that VM don't want to be bothered by customers. Customers are just a nuisance. It costs money to employ staff to talk to them, and if they can be sent away by a machine so much the better. 

This is the procedure in the exact order:
Call 150
I say Yes to the question that I am calling from the number im calling about
Next we hear the blurb about the RPI inflation > I say no I dont want any more info.
Next they ask why I'm calling, I say Cancelling services.
They say "we just need your prefered mob number" so I speak my number fast and they recognise it, then I say yes to confirm

They ask why im calling I say "thinking of leaving"
They then say "pulling up info", then they go to legacy 150 options
I select 4 > thinking of leaving VM
They ask are we upgrading to a V6 box? > I say No
They play the message "we just need your prefered mob number" YET AGAIN!!

This is the endless loop I said about, no matter what option I choose after that I go round in circles and I CANT SPEAK TO A HUMAN!!!! 

Yes, that worked for me too. But if ArtyW only wants to talk about the account it's not going to help. 

I'll just leave this here 

"We ended the year with another quarter of fixed customer and ARPU growth, positive mobile contract additions and improved customer satisfaction through a relentless focus on customer experience." 
Lutz Schüler - Chief Executive Officer