Forum Discussion

Andywild's avatar
Andywild
Settling in
10 months ago

I keep being billed for £183 every month for cancelling my account which isn't true I had a long conversI

Why am I getting charged for end of contract charge!? I paid this for the last two months! All because I have a new email address, which they won't acknowledge so frustrating

  • Andywild's avatar
    Andywild
    Settling in
    10 months ago

    Hi I will repeat my problem I outlined iny original post, I am trying to set up a new direct debit from my bank account, but I am being charged £183 each month which I now know is for disconnection from my account, which I am not, and I can not afford this charge each month,as I am retired medically and don't get my government pension untill I officially retire may!?? So I urgently need help with changing my email and new password!?

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    10 months ago

    Hey Andywild,

    We apologise you have been having this issue, but ask that you do not make multiple posts as this can confuse things and cause a delay with our responses, I have reached out to you via your original thread, if you discuss with me there we can continue looking into this.

    Joe