Forum Discussion

cc520250's avatar
cc520250
Joining in
10 months ago

I just want to cancel my contract!!!!!

I called them 8 times today and 4 hours waiting. And no one answered!!!! I just would like to cancel my contract!!!! I also tried WhatsApp and online chat (of course they didn’t work) 

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    You can cancel by letter. Use Recorded and Signed For.  I did this recently and didn’t have to use the phone at all. 

  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    If you simply wish to cancel, with no further negotiation or discussion with VM …

    You can cancel your services by post as per info below

    https://www.virginmedia.com/help/cancel-virgin-media

    You can send your leaving request by post to:

    Virgin Media, Sunderland, SR43 4AA

    Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

    If you cancel during a minimum term period VM may charge you early disconnection fees.

    While waiting for a VM forum team reply ...

    You can share your unhappy cancellation experience with OFCOM.

    They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

    https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

    Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

    Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    10 months ago

    Hi cc520250 👋
    Welcome to the community! Thanks for posting. Sorry to hear about your experience trying to cancel your services. You can find all the information you may need about leaving here 👉 https://www.virginmedia.com/help/leaving

    You can cancel via any of our direct contact methods;

    📲WhatsApp: +44 7305 327 112

    Social Media (Instagram, Facebook & Twitter) 
    💻Facebook: https://www.facebook.com/virginmedia
    🐤Twitter: https://twitter.com/virginmedia
    📩Post: Please use the address in our Terms & Conditions: https://virg.in/legals


    I will also send you a PM to offer support with this via the forum. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞