Forum Discussion

ROBSONMENDES's avatar
ROBSONMENDES
Tuning in
19 days ago

I haven’t received the return package nor the label

Hi,

I have cancelled my services long ago, my services has now also been disconnected and I’m still haven’t received a single email on when to expect the return package and label therefore I’d like to state in writing my dissatisfaction and my refuse to pay any incurring “penalty” you try to put on me as I have even tried several times to ask for a label following the instructions on your webpage however it doesn’t work once clicking on it! 

“Sorry!

Oh, crikey. We can't find that

page” 

that’s the message we get!

please rectify this situation asap!

Thanks!

 

account
billing
cancellation
complaint
contract
Help
return
Returning
returningkit

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    18 days ago

    Hi Robsonmendes 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your experience leaving our services and trying to return your equipment. 

    You should receive returns packaging once your services have been disconnected - although it may take a week or so to arrive in the post. 
    If nothing has arrived we may need to check this for you and send it again. If you can please keep an eye on your Inbox, I will send you a PM offering further support with this. (You can check the top right corner of the page 📩. )
    In the meantime, you can check over all the information you may need about equipment returns in general here 👉 https://www.virginmedia.com/help/return-or-recycle-equipment . 

    Thanks for your patience whilst we get it sorted! We can return to this public thread with another update when possible. 🌞