I can't access TNT

What TV "box" do you have?  V6, 360 or Flex (Stream) ?  We can move this post to the appropriate section if we know.

If you upgraded over the phone then the new channels are usually available immeditiately. 

If you regraded online through My Virgin Media or via an email offer that was sent to you, the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made. 

It was on-line on 28th January. I should have surely been notified by now. No email has been received. Who do I contact? It's not easy to get through to the "right" person!

I just tried to raise a complaint with Virgin by completing an on-line form.  The form would not allow me to enter my details!  I get the feeling that Virgin do not want to deal with complaints.  I am getting extremely frustrated!  I will try ringing but I know that I will be asked for the password I set many moons ago and of which I have no memory!

I am now getting incredibly frustrated. So, yesterday I spent half an hour on the phone to Ankit Bisht. I explained the situation and he put me on hold for absolutely ages to try and sort it out. When he came back on the phone, I could hear him but he could not hear me and so he ended the call. Do I have to go through the whole pallaver again? Is Ankit doing anything? It is now apparent that my order for TNT has been lost even though I have a copy of the contract!  So, do I order it again or will I end up paying twice and then have to jump through a thousand hoops to get my money back. You don't exactly make it easy for your customers, do you, Virgin?  And I have been a customer for many many years!