Forum Discussion

Baloonhead's avatar
Baloonhead
Joining in
5 days ago

I cannot access my account

 I cannot log into my virgin media account.  I am constantly going round and round in circles and I am exhausted putting in user names/ passwords over and over again. When I input my account details it provides me a partial email that I do not recognise and I have never had !  They clearly do have my working email address as that is the one they manage to send my bill to every month. I am close to closing my account ( by way of stopping the direct debit ). Please contact me to sort this out as I would like to access and see what I am paying for.  Really not great customer service!   

  • Molly_T's avatar
    Molly_T
    Forum Team
    5 days ago

    Hi Baloonhead 👋 welcome to the community forum! Thanks for posting. 

    Sorry to hear about these issues with your My VM account access. You have a separate contact email address set up on your services account - this can be different to your My VM account logins. 

    It would be best if we take a look at things from our side to ensure the account is set up correctly. We can then offer further support with your contact information, My VM login, and also your billing! 

    I will send you a PM to confirm a few details and offer support. You can find this in your Inbox 📩 in the top right corner of the page. We can then return to this public thread to keep it updated when possible. Thanks for your patience in the meantime! 🌞