I am a secondary account holder who has been FORBIDDEN from accessing my emails for 3 weeks
My husband is the primary account holder, I am the secondary. We have been VM customers since 2011 and both have @virginmedia.com email addresses. Unfortunately neither of us are tech savvy.
On 26 July I was suddenly Forbidden access to my emails. I rang VM and the lady said this was an ongoing situation that IT were dealing with, she raised a ticket no and said all would be resolved within 10 days. I went on an overseas holiday with limited internet access, but each time I checked emails I was still Forbidden access.
On my return I rang VM. Another ticket was raised with the suggestion I am now at the back of a long queue. I run a small business, largely conducted by email. I have NO access to any of my contacts which is now causing me a great deal of trouble and loss of income.
I used to sign in via @gmail.com which then diverted to my @vm address but an email from VM at end of June stated "Instead of using your current email address to sign in to your account, you'll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025." This is what could have happened as I now only have an option to sign in via VM and not gmail.
Can someone please advise what I should do. There seem to be no answers on here and I do not want to do anything that would also jeopardise my husband's emails.
With many thanks
