Hub5x

For all we know the network in your area is down.

can you log in the hub?

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Hey Jc456, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your connection issues.

We can see you've spoke to the team, have they manage to help at all?