Hi,
I re-joined Virgin Media in January and the new cabling splitter does not allow me to separate my TV 360 box and Hub 3. I want to use the Hub 3 upstairs to connect a laptop and PlayStation via ethernet.
I have an existing Virgin wall socket with coaxial connector.in the room upstairs.
Any advice would be helpful.
Thanks
Sounds like you need a manned engineer installation to put the required co-ax connection points where you need them.
Sounds like you need a manned engineer installation to put the required co-ax connection points where you need them.
Connect the Hub 3 to the upstairs wall socket, do you get broadband? If so try to connect with 360, if no broadband call VM for tech asssitance (costs £25).
Thanks for your advice Roger, much appreciated.
Hi there W1ntermute
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue after your recent install. Have you been able to try the Hub in a new place? If not do you want to discuss an appointment to have the Hub relocated with us?
Hi Ashleigh,
Not yet, I have a spare coax cable so I'll try doing this first thing tomorrow morning - it's Friday night so I don't want to disrupt everyone's evening. If this doesn't work can I arrange an appointment here?
Thanks
Thank you for coming back to us W1ntermute 😊.
Was you able to use the spare coax cable and has this worked for you?
If you need further assistance please reach out to us on here and we will look further into this for you.
