Please help, I’ve been trying to register a power of attorney for my father who has dementia. I have a v code from the office of the public guardian. I’ve tried calling the team on 0345 454 1111. So far they are unwilling to put me in contact with anyone to do with POA because I’ve not passed data protection, which is frustrating as I need to register my PoA so I can pass data protection. I’m an hour into my call, they put me on hold 28 mins ago
There's a link to an email address you can submit the documents to, halfway down https://www.virginmedia.com/help/accessibility under "extra support & services" > "power of attorney"
Hello Ant82,
We're sorry to hear of the problems regarding adding the Power Of Attorney to your fathers account, we understand the concern and frustration this can cause and are happy to help via the forums. Welcome to the community.
To assist with this further I would need to take some details from you, I will send you a Private Message to get these and ensure they remain secure. Check the envelope in the top right of the forum when signed in for the message.
Rob
Good evening AntB2,
I am sorry that your father has dementia - it can be a cruel and frightening condition, but fortunately, there is a lot of support available for both sufferers and carers/relatives.
I am assuming that the reason you reached out to VM Community is through sheer frustration? I imagine that you have been going round in circles. Who else can you turn to?
You could try your local community resource centre or Citizens Advice, a trusted friend, or even a solicitor if you can afford it.
I may be wrong, but I thought that the V code was for online referrals, which could explain why you got nowhere by 'phone.
I registered 2 POA's online, printed and posted them, after obtaining GP's and others' signatures. One took MONTHS, due to the backlog caused by Covid.
I expect you've had plenty of responses since you posted your query - I hope so.
