Forum Discussion

Data's avatar
Data
On our wavelength
2 years ago

How much should it cost?

Hi, I rang retentions because my contract was about to expire and asked for a deal. I was told I should be paying £63 without any discount. The gentleman on the line managed to knock it down after some time and tries.

Now, at this time last year I was on 100 meg and the phone. After the April rise of 2023, and calling virgin I accepted a new price, then got an offer of a free upgrade to 200 meg on top because of a lot of devices using the connection. VM later boosted that, then because of the O2 free bolt on, I got another free tier upgrade giving me 350.

What I'm asking is, for 100 meg and phone, which is what I pay for and the rest free, should it be £63 a month?

Thanks.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 years ago

    There was an upgrade from 100 to 125 as opposed to 200 Mbps for all M100 customers. I don't know where your upgrade to 200 Mbps came from but it sounds chargeable to me. The Volt upgrade would then take you to 350 Mbps. I suggest calling in with a view to downgrading to Volt 250 ( and review whether you still need a landline).

    • Data's avatar
      Data
      On our wavelength
      2 years ago

      Hi Cardiffman282

      The 200 came after the new price was agreed. I was asked about the number of devices, told how many and the offer was made.

      I did call back asecond time to ask about a tier drop, but the operator said the price wouldn't really change. The dropped tier price was well in excess of what the previous call had already arranged.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    To add, in reviewing whether you need a landline - bear in mind that VM operate a multibuy bundle discounting basis. That is, additional services attract discounts which bring the per-unit cost down. In the case of landline telephony, this is often more than the cost of the service - end result being, a "with phone" bundle can often be cheaper than a "without phone".

    • Data's avatar
      Data
      On our wavelength
      2 years ago

      Everything i've seen tells me it is not worth dumping the phone part for the reason you state Japitts.

      • Data's avatar
        Data
        On our wavelength
        2 years ago

        I've just noticed this in an email.:

        Your new package now includes:
        Phone: Weekend chatter
        We've removed:
        Phone: Talk Weekends

        Don't need either since it doesn't get used much any more.

         

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 years ago

    Hi Data thanks for posting and welcome back to our community.

    I can take a look at your account, so I can offer you some clarification regarding to your own price.  To do so, I need to send you a private message, to confirm some details. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Data's avatar
    Data
    On our wavelength
    2 years ago

    Just want to say I appreciate what's been done, and thank you for sorting me out.

    Take care all.

    • Beth_G's avatar
      Beth_G
      Forum Team
      2 years ago

      Pleased to hear we've been able to arrange a satisfactory deal for you, Data.

      Give us a shout if you need anything else!