Forum Discussion

kennymcmillan39's avatar
kennymcmillan39
Joining in
2 years ago

How long for upgrade

Recently upgraded speed from 250 to 500 package. Got email saying roughing 6th Feb for upgrade. Still sitting at 250 on 7th Jan..  current hub 3.0 wifi doesn't work, will I be sent a new hub??

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello kennymcmillan39.

    Thanks for your first post and welcome to our Community.
    Sorry to hear you are having an issue with the upgraded speed.

    Although we are not able to change packages on here.
    I'd like to take a look at this and chase this up for you.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        I can see you are currently in PM with my colleague kennymcmilan39.

        Please do reach out for anymore assistance. 

  • kennymcmillan39's avatar
    kennymcmillan39
    Joining in
    2 years ago

    Ordered a speed upgrade 3rd feb.. when ment I started a new contract.  Got email confirming,  now 13th Feb and still no upgrade, still says processing.  Trying to speak to a person is Impossible.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      2 years ago

      What speeds did you upgrade from - to?

      What upload speeds are you currently seeing.

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi kennymcmillan39,

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      I can see you've already sent a private message to my colleague who was originally helping you to resolve this. 

      We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

      Thanks,