Forum Discussion

vmediahj's avatar
vmediahj
Joining in
7 months ago

How does one escalate an issue!

Hello

Since moving (3 weeks ago).  I have been plagued with issues (see below).  How do I actually speak to someone in the Uk who genuinely cares about owning these issues and resolving them. 

Otherwise its really hopeless!  I really don't understand how this works as a business.

Frustrated Vm Customer!

Issues :

1) number port is still outstanding after nearly 4 weeks

2) cannot receive or make calls - just getting engaged tone

3) tv has specs

 

 

  • Hi vmediahj 

    Thanks for posting and welcome back to the community. Sorry to hear of the issues though a UK agent is not one of them, as all agents regardless of location are trained the same. 

    I'll send you a PM now to assist further.

    • spell's avatar
      spell
      Knows their stuff

      From reading this forum it most certainly IS a major issue - now how about answering the OPs question.

      • RandomName123's avatar
        RandomName123
        Tuning in

        Indeed it is an issue. If someone can't understand the point you are trying to make, you have a problem. I suspect some 'valued' customers will just give up out of frustration, which is most convenient!