Forum Discussion

sigswtch's avatar
sigswtch
Joining in
2 years ago

How do you opt-out of telephone marketing?

I'm getting several calls a day from 020 3743 6946, which seems to be a Virgin Media marketing number. I've checked my online account and it's showing marketing consent as unchecked: 

Does anyone know how you opt-out of all VM marketing, including telephone marketing?

  • Zach_R's avatar
    Zach_R
    Forum Team
    2 years ago

    Hi sigswtch,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're getting unwanted calls from the team. If you've opted out of marketing then it's likely that the calls are not marketing related. Have you answered any of the calls to see what their reason is for calling?

    Thanks,
     

    • sigswtch's avatar
      sigswtch
      Joining in
      2 years ago

      Hi Zach,

      I just answered one of the calls now, and it seemed to be an attempt to get me to sign up to a 500Mbit broadband package for 18 months.

      Is there a setting I can change to indicate I'm not interested in these kind of calls?

      Thanks.

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        2 years ago

        Hi sigswtch,

        Thank you for confirming this, sorry to hear you are still receiving these, if this was only recently changed, it can take up to 6 weeks to stop all calls.

        Regards

        Paul.