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s13woot's avatar
s13woot
Joining in
2 years ago

How do you cancel under the cooling off

I've re-contracted today, but after second thoughts want to cancel. It's no reflection on the person who sold I've just changed my mind. So How do I cancel my re-contract and go back to rolling one month then probably cancel all together (maybe)

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi s13woot, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're no longer wanting to continue with your renewal. You can speak to the team on 150 / 0345 454 1111 and advise them you've changed your mind and wish to go back to the original deal. They can process this for you then. 

    Let us know if you have any further issues. 

    Thanks,