Forum Discussion

AndyMc8297's avatar
AndyMc8297
Joining in
23 days ago

How do you actually get your refund?

I moved address in November and I mislead to beleive I was bringing my virgin media package and equipment with me, this turned out not to be the case and within 7 days cancelled all of the services.

It has been confimed that the contract terminated on the 20th December 24 yet Virgin Media still a VERY large amount of money out of my bank account on the 30th December (this was despite me being assure that it would not happen)

I am now nearly 2 months down the line and numerous calls and promises regarding the refund to be told today that I can expect a cheque on the 18th March 25 (Yes the old 'the cheques in the post' line).

I have no faith that the cheque or payment will ever arrive so would like to know how I actually get my money back!

AndyMc8297

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    23 days ago

    Hi AndyMc8297 thanks for posting although we're sorry to hear of your concerns relating to your refund. 

    The cheque is the correct and usual way, and it can take a while to arrive but obviously I want to reassure you that this is the case.

    Please expect a PM from me to arrive shortly and respond directly when you can!
    Many thanks