How do I get Complaints to reply/acknowledge me when they won't contact me?
I said I was going to leave Virgin Media as they put up my price by almost 25%. I gave them the 31 days’ notice only to be told that my contract ended 13 days later than it should. It was taken out on 11/10/2023 and they said it ended on 23/04/2025, not 10/04/2025, which is more than18 months, and they were going to charge me almost double my normal payment before I could leave. I offered to send them, and OFCOM, a copy of my original contract and requested copies of the calls where they were telling me I was wrong. Because they were planning to take nearly £200 from my bank account by direct debit for the next month, I cancelled the direct debit and said I would pay them by bank transfer at the end of my contract. They finally agreed I was right and told me what my final bill was. However, it was also wrong, and I ended up paying £28 more than I should. I have spent the last month trying to get my money back, being threatened by them, telling me that I would have to wait 45 days, and then 90 days, because I cancelled my direct debit. They have been sending me multiple e-mails and texts with 'veiled threats' asking for their equipment back and when I call and tell them that I will send their equipment back when I get my refund, they say we won't process your refund until you send your equipment back and if you don’t, we will take action. 45 days to process a refund is totally unacceptable. Not to mention the 3+ calls a day from their marketing/retention teams trying to ask me to come back. I tell them not to ring me and block the number, and they ring me from a different one! I have opened multiple complaints, and they just ignore them, say they've contacted me and close the complaint. I'm waiting on 3 data requests so I can take my complaint to OFCOM.
