GDC64
8 months agoJoining in
How do i escalate a complaint.
I've received the most apalling response to a complaint raised via the web support page.
Whoever responded clearly didn't read or understand the complaint and also has a very poor grasp of written english and grammar.
The QR sent with the response to reply doesn't work and i get a message saying sorry we are uodating the messaging platform.
It gives a number to call but this only takes me to the usual customewr service menu that has no option to discuss a complaint.
I'm now stuck in an automated messaging system and getting nowhere.
Does anyone know how to raise an executive complaint because the entire process is shockingly bad.