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GDC64's avatar
GDC64
Joining in
9 months ago

How do i escalate a complaint.

I've received the most apalling response to a complaint raised via the web support page.

Whoever responded clearly didn't read or understand the complaint and also has a very poor grasp of written english and grammar.

The QR sent with the response to reply doesn't work and i get a message saying sorry we are uodating the messaging platform.

It gives a number to call but this only takes me to the usual customewr service menu that has no option to discuss a complaint.

I'm now stuck in an automated messaging system and getting nowhere. 

Does anyone know how to raise an executive complaint because the entire process is shockingly bad. 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    9 months ago

    Hi GDC64 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel