Forum Discussion

Hatice's avatar
Hatice
Settling in
9 months ago

How do I cancel services for Pete’s Sake!?

Over a month now and Virgin Media have the most DIRE service ever, cancelling technician appointments without notif, charging for service that doesn’t work, wasting literally 5 hours on calls, shunted pillar to post to overseas call centres that can’t deal with nought, mis-sold product, need I go on? 
Please, does anyone know how to speak to someone at Virgin Media in the UK to just cancel this POOR service?

Thanks

  • goslow's avatar
    goslow
    Alessandro Volta

    If you simply wish to cancel, with no further negotiation or discussion with VM, and you are out of your minimum term period …

    You can cancel your services by post as per info below

    https://www.virginmedia.com/help/cancel-virgin-media

    You can send your leaving request by post to:

    Virgin Media, Sunderland, SR43 4AA

    Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

    If you have only recently joined VM and cancel during a minimum term period VM may (will) charge you early disconnection fees.

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter

      As per goslow. Unfortunately it seems you are now outside of your 14 day cooling off period.