How can I speak to someone in retentions?

Question

I tried a couple days ago, only instead to be put through to indian customer services. I stuggled to understand the lady and the new package ive been put on is not what I agreed too.

Ive tried to speak to someone today, but your automated system keeps forwarding me on to collections. (I only received the bill yesterday?) and then when they forward my call they cant hear me and keep getting disconnected and this is on your landline.

Could someone from Virgin media, who speaks english contact me?

Adduxi · Answer

You need to ring,&nbsp; and choose "thinking of leaving us"&nbsp; That should get retentions.&nbsp; Try to call as close to 08:00 as possible, you may get a UK agentThis is a Community Forum and you will not get a call from Retentions using this Forum.&nbsp; A VM Mod may pick this up in a day or two, but again as they don't discuss pricing here, you will most likely be advised to phone in.

Matty1066 · Answer

That option seems to have disappeared. It just asks if I have a technical fault or something else then will put me through to customer serivce.

newapollo · Answer

You need either options 1,1,4 and 4 or 1, 4 and 4

Matthew_ML · Answer

Hey Matty1066, thank you for reaching out and I am sorry to hear you are struggling to reach out to the retention's team.
Did the above advice help at all? &nbsp;

Matty1066 · Answer

No it did not.Virgin appears to have changed its options when I call. It now only asks if 1. theres a fault or 2. something else. I press 2 and im connected to customer serivce.

Forum Discussion

How can I speak to someone in retentions?

Related Content

Credit to my account promised by retentions not applied.

Speaking Clock

Negotiating with Retentions (UK).

Impossible to speak to anyone at Virgin Media

Retentions - Can someone help me please?