leafysalad
22 days agoJoining in
How can I speak to a person at Virgin Media
I've just found that there's a defaulted payment to Virgin Media for £12 from 2020 on my credit history which is affecting my credit score.
I paid my bills by direct debit and had come to the end of my contract before I changed my Internet supplier. I've had no correspondence in the 5 years since leaving Virgin and I wasn't given the opportunity to settle or dispute the balance before it was declared as a default.
I'd like to make an official complaint but as I don't have an active account I can't use the Web form. I can't speak to anyone on the phone as I can't get through the automated service without an account number. How can I speak to an actual person and resolve this? I'm so frustrated by this inadequate system.