House move
I’m having an absolute nightmare with moving house! I informed Virgin on the 23rd February re my move on the 15th March.
they have left me with no services whatsoever, I have to call every day, they don’t call back as promised, and it is all getting very silly.
it seems that the previous owner is porting her number from virgin to a new supplier, Virgin have delayed this process and have refused to disconnect her line in MY house. As a result they will not book an engineer to install my services.
i told them that I have a vulnerable child who I have to call ambulances for, that the signal in the house was poor on my mobile etc and that I needed my services as a matter of urgency. I was told that a manager had said it didn’t make any difference!
I have sent an official complaint that was supposed to be acknowledged within 48 hours and it is still not being acknowledged 4 days later
I am at my wits end and have no idea what to do and am sick of getting through to different people in a call centre