Forum Discussion

Denson1508's avatar
Denson1508
Joining in
2 months ago

House move / billing nightmare

Hi,

I renewed my contract early December at a certain monthly cost. I also booked an address move at the same time mid-December.

I've now received an email chasing payment for a massive amount of money. It turns out the direct debit hadn't been set up for the address move. I've now received a late payment charge also.

A chat agent explained the monthly amount. It is almost double what was agreed when I renewed in December.

The chat experience is taking forever and getting nowhere. The customer support phone number forces me to make a payment for an amount I didn't agree to.

This is all seeming like a scam. Please can someone help.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi Denson1508 👋.

    Thanks for reaching back out to us, sorry to hear that you are having issues with a bill after a house move. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Denson1508's avatar
    Denson1508
    Joining in
    2 months ago

    I can't respond to your private message. It says I have reached the maximum amount of messages