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Crapcompany's avatar
Crapcompany
Just joined
2 years ago

Homemover email address..

My daughter moved to an area which virgin do not supply internet, they told her she would not have to pay anything to terminate her contract, she had to send proof of her new address even though they collected the old box from her at her new address, she sent proof but they say she has not, I have tried sending proof but the emails just bounce back. What is the correct email address for sending proof. Virgin is an absolute joke.

been with virgin for many years but will be leaving once my contract runs out.

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us Crapcompany, and a very warm welcome to you!

    Sorry to hear of the issues with the providing proof of new address, that you advise is non-serviceable address.

    We will need to discuss this in a private arena with you before we can take any further action.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn