Forum Discussion

Banyie's avatar
Banyie
Tuning in
20 days ago

Hi I've moved home two weeks ago

Hi I've moved home two weeks ago and after two weeks of nightmare customer service getting things sorted I now cannot access the my virgin media app.
This is because my old account for my old address even though paid up and closed is still live on the app so when I sign in with my email it continues to open my closed account.
I can't register my new address and account as all I get is the email is already getting used.
You would think this would be common and easy to sort but there is nothing I can see to change the my account details, so I cannot access any settings for my broadband 

  • Molly_T's avatar
    Molly_T
    Forum Team
    20 days ago

    Hi Banyie 👋 Welcome back to the community form! Thanks or posting. 

    Sorry to hear about your experience with moving and transferring. 

    We'd just need to get the My VM login moved across on our side. I will send you a PM to confirm a few details - including the login, and help get this sorted for you. 

    You can find the PM in the top right corner of the page 📩 in your Inbox. We can then return to this public thread with another update when possible. 

    Thanks for your patience in the meantime. 🌞