Forum Discussion

DaveS33's avatar
DaveS33
Tuning in
21 hours ago

Hi all my contract runs out on 16 August next month.bb only .

What exact date can I give notice to Virgin to cease service on that date 16 August.

I was on a chat with customer service and was told if I did it before the 30 days notice I would be charged early disconnection , charged at full price for final period AND they would disconnect straight away.

i thought I could give notice between 30 and 60 days and continue service to end of contract without penalty.

 

customer since it started over 35 years

Thanks 🙏 

 

4 Replies

  • You are right. At least 30 days and up to 60 days. Usual cobblers from Customer Services. 

     

     

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi DaveS33​ 

    You need to give a minimum of 30 days notice to avoid paying early termination fees. If your current minimum term/discounted contract ends on 16th August then if you gave your notice in on the 17th July that would be exactly 30 days notice.

    If you gave your notice anytime after that date then you would continue to pay at your discounted rate until 17th August, but any aditional days after that would be payable at the non discounted rate.

    You can give your notice today/tomorrow but state that you want the cancellation to complete on exactly 16th August.  The agent will however probably try to get you to call back on the 17th to give the exact 30 days notice as that would help to keep their own personal cancellation/save rate down.

    You can write to Virgin Media, Sunderland, SR43 4AA, including your name, address and account number, and advise them you wish to cancel and for the account to be closed on the 16th August. Send it by registered (signed for) post.

    The following is a reply from Forum Staff member Sabrina_B  on this linked post

    When the discounted term has come to an end there will be no Early Termination Fee but we still do require 30 days notice to terminate your services. 

    We can terminate your services during your discounted contract term up to 60, 45, & 30 days, but that is the notice period to terminate, should you leave still in your 18 month discounted term you will get Early Termination Fees. To avoid Early Termination Fees the final date of service has to be the contract end date on your contract.

    With those who say they can and cannot do it on various days prior, that is a departmental decision for each department you interact with. Some have permissions and some have not, what ever that department states is their limitation to access the calendar for termination end date timescales. 

  • Thankyou new Apollo that’s a very clear answer 

    I can’t find mention of the 60 days anywhere in vm info although I know a cs operator advised me of it some time ago 

    so if I go on chat on 17th and cancel I shouldn’t be penalised, correct ?